Stripe Identity - Special Technology Services

Effective 14 April 2025
Updated 14 April 2025
Special Technology Services
ABN 23 261 865 109
+61 432 342 584
m0432342584@gmail.com
director@specialtechnologyservices.xyz
Director: Michael Anthony Ralph
Service of documents:
18 Nioka Avenue
Keiraville, NSW Australia 2500
specialtechnologyservices.xyz
sts-australia.xyz

1. Introduction

We at Special Technology Services (“we”, “us” or “our”) are committed to safeguarding the privacy of our customers and ensuring the secure handling of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data during identity verification processes performed using Stripe Identity. This verification is necessary to prevent fraud and secure your bookings through our online store.

2. Scope and Application

This policy applies to personal data processed during your interaction with our online store when booking our IT services in Australia. It covers our use of third-party solutions, specifically Stripe Identity, and explains how your information is managed throughout the identity verification process.

3. What Information We Collect

3.1 Personal Identifiers
Contact Details: Full name, email address, phone number.
Government-issued Identification: Details from identity documents (e.g., driver’s license, passport) provided during verification.
Booking Information: Information related to the services you book, including date, time, and service details.
3.2 Verification Data
Biometric and Document Data: Images of identification documents and selfie verification data may be collected by Stripe Identity to authenticate your identity.
Other Verification Data: Any other necessary information to verify your identity and mitigate the risk of fraud.
4. How We Use Your Information

We process and use your information for the following purposes:

4.1 Fraud Prevention
Verification Purpose: To verify your identity and prevent fraudulent activities during service bookings. This process is essential for protecting both our business and our customers.
4.2 Service Delivery
Booking Confirmation: To confirm your booking and provide you with our IT services.
Customer Communication: To communicate important updates and service-related information.
4.3 Compliance and Legal Obligations
Regulatory Compliance: To comply with legal obligations, including those under the Australian Privacy Principles, anti-fraud legislation, and financial regulations.
Record Keeping: To maintain accurate records for auditing and compliance purposes.
5. How We Process and Store Your Information

5.1 Secure Processing
Stripe Identity Integration: We have integrated with Stripe Identity, a trusted third-party verification provider, to securely process the data required for identity verification. Stripe Identity is compliant with rigorous security standards.
Data Encryption: All data transmitted between your device, our servers, and Stripe Identity is encrypted using industry-standard security measures.
5.2 Data Retention
Retention Period: Your personal data will be retained only for as long as necessary to fulfill the purposes mentioned in this policy. Once the data is no longer required for fraud prevention or legal purposes, it will be securely deleted.
Periodic Review: Our retention practices are periodically reviewed to ensure that we adhere to relevant legal obligations and industry best practices.
6. Disclosure of Your Information

6.1 Third-Party Service Providers
Stripe Identity: Your personal and verification data is shared with Stripe Identity solely for the purposes of identity verification. Stripe Identity acts as our data processor; they process this data in accordance with our instructions and the legal requirements applicable.
Other Service Providers: We may engage other trusted service providers to assist in customer service, data storage, or system security. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
6.2 Legal and Regulatory Disclosures
Law Enforcement Requests: We may disclose your information to law enforcement authorities or other government entities if required by law or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or prevent fraud or other illegal activities.
7. International Data Transfers

Since Stripe Identity’s servers and associated systems might be located outside Australia, your personal data may be transmitted to, and stored in, countries other than Australia. In doing so, we ensure that appropriate safeguards are in place to meet Australian data protection standards, such as through standard contractual clauses and other internationally recognized security measures.

8. Your Rights and Choices

Under the Australian Privacy Principles, you have the following rights:

Access: You may request access to the personal information we hold about you.
Correction: If you believe that your personal information is inaccurate or incomplete, you may request corrections.
Withdrawal of Consent: Where your personal data has been processed based on your consent, you have the right to withdraw your consent at any time. Note that withdrawal may affect our ability to provide certain services.
Complaints: Should you have any concerns about how your data is handled, you have the right to lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).
To exercise these rights, please contact us using the details provided in Section 10 below.

9. Data Security Measures

We employ comprehensive technical, administrative, and physical safeguards to protect the confidentiality and integrity of your personal data:

Encryption: Data is encrypted during transit and storage.
Access Controls: We limit access to personal data to authorized personnel.
Regular Audits: Security practices are regularly reviewed and updated to address emerging threats.
10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

11. Policy Updates

We may update this Privacy Policy from time to time. When changes are made, we will notify you via our website or email. We encourage you to review this policy periodically to stay informed about our data practices.

Disclaimer: This Privacy Policy is provided for informational purposes only and does not constitute legal advice. Please consult with your legal advisor to ensure that this policy meets your specific business requirements and complies with all applicable laws and regulations.

This comprehensive privacy policy covers the use of Stripe Identity for identity verification, detailing what data is collected, how it is used, stored, and secured, as well as outlining your rights and mechanisms for compliance and dispute resolution.