Personal Information & Data Security

Effective 14 April 2025
Updated 14 April 2025
Special Technology Services
ABN 23 261 865 109
+61 432 342 584
m0432342584@gmail.com
director@specialtechnologyservices.xyz
Director: Michael Anthony Ralph
Service of documents:
18 Nioka Avenue
Keiraville, NSW Australia 2500
specialtechnologyservices.xyz
sts-australia.xyz

1. Introduction

At Special Technology Services (“we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal and financial information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information in compliance with the Privacy Act 1988, the Australian Privacy Principles (APPs), and other relevant Australian laws.

2. Scope and Application

This policy applies to all personal and financial information processed by our organization, whether collected directly from you or obtained from other sources in connection with the provision of our IT services and products. It governs practices related to data processing, retention, disclosure, and security concerning all customers, partners, and website users in Australia.

3. Information We Collect

3.1 Personally Identifiable Information (PII)
We may collect the following types of personally identifiable information:

Contact Details: Full name, home or work address, email address, telephone number.
Identification Data: Government-issued identification numbers, date of birth, and photographic identification if required.
Account Information: Username, password, and any other credentials required for accessing our services.
3.2 Financial Information
When you engage in financial transactions with us, we may collect:

Payment Details: Credit card numbers, bank account details, billing address, and payment history.
Transaction Data: Records of purchases, invoices, and other financial communications related to our services.
3.3 Usage and Technical Data
For purposes such as improving our services and ensuring security, we may automatically collect:

Device Information: IP address, browser type, operating system, and other technical data.
Usage Data: Information regarding how you access and interact with our website and services, including cookies and similar technologies.
4. How We Use Your Information

We use your information for a variety of legitimate business purposes, including:

Service Provision: To process transactions, manage your accounts, and provide you with the services and support you request.
Customer Support: To respond to inquiries, resolve issues, and enhance your overall customer experience.
Fraud Prevention and Security: To monitor for, detect, and prevent fraud and security breaches and to protect our systems and users.
Legal and Regulatory Compliance: To comply with our legal obligations, including record keeping, audits, and regulatory reporting.
Marketing and Communications: With your consent, to send updates about our services, promotions, and other relevant information. You may opt out of these communications at any time.
5. Data Collection and Processing Principles

In accordance with the APPs, we ensure that:

Collection is Fair and Lawful: Personal and financial information is collected only by lawful and fair means, directly from you where practicable.
Data is Adequate, Relevant, and Not Excessive: We only collect data that is necessary for the specified purposes.
Transparency and Consent: We will notify you about the purposes of data collection and obtain your consent where appropriate.
Secure Handling: Your information is processed in a manner that ensures its security, including protection against unauthorized access, alteration, or disclosure.
6. Disclosure of Your Information

6.1 Internal Disclosures
Employees and Contractors: Access to your data is limited to employees and contractors who require it to perform their job functions.
6.2 External Disclosures
Third-Party Service Providers: We may share your data with trusted third-party providers (such as payment processors, IT support services, and cloud hosting services) who assist us in operating our business. These providers are contractually obliged to protect your information and are only permitted to use it for the specific services we engage them for.
Legal and Regulatory Requirements: We may disclose your data to law enforcement agencies, government bodies, or other parties when required by law or to protect our legal rights and the safety of our users.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred as a business asset. In such cases, we will take steps to ensure that the receiving entity continues to respect the privacy and security of your information in accordance with this policy.
7. Data Storage, Retention, and Security

7.1 Data Storage
Local and Cloud-Based Storage: Your data is stored securely on servers located in Australia and/or trusted international locations, subject to appropriate legal safeguards.
7.2 Data Retention
Retention Periods: We retain your information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When the data is no longer needed, it is securely destroyed or de-identified.
7.3 Security Measures
Technical Safeguards: We use encryption, firewalls, intrusion detection systems, and secure coding practices to protect your information during transmission and storage.
Organisational Measures: Access to your data is limited to authorized personnel only, and staff are trained in privacy and data protection practices.
Regular Reviews: Security practices and data protection measures are regularly reviewed and updated to address emerging risks and maintain compliance with evolving legal standards.
8. International Data Transfers

If your personal or financial information is transferred outside Australia, we will ensure that appropriate measures, such as standard contractual clauses or other approved mechanisms, are in place to protect your data according to Australian privacy standards.

9. Your Rights and How to Exercise Them

In accordance with Australian privacy law, you have the right to:

Access and Correction: Request access to, and correction of, your personal information that we hold.
Withdrawal of Consent: Withdraw your consent to the processing of your personal data where processing is based on consent. (Please note that withdrawing consent may affect our ability to provide some services.)
Complaints: Lodge a complaint with us if you believe that your privacy has been compromised. If you are not satisfied with our response, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us using the details provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at: