PayID - Special Technology Services

Effective 14 April 2025
Updated 14 April 2025
Special Technology Services
ABN 23 261 865 109
+61 432 342 584
m0432342584@gmail.com
director@specialtechnologyservices.xyz
Director: Michael Anthony Ralph
Service of documents:
18 Nioka Avenue
Keiraville, NSW Australia 2500
specialtechnologyservices.xyz
sts-australia.xyz

This Privacy Policy outlines how Special Technology Services (“we”, “our”, “us”) collects, uses, stores, and discloses personal information in connection with the use of PayID services in Australia. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What is PayID?
PayID is a payment addressing service that allows customers to receive payments using an easy-to-remember identifier, such as an email address, phone number, or ABN, instead of a BSB and account number. It is part of the New Payments Platform (NPP) operated in Australia.

2. What Information We Collect
When you interact with us in relation to PayID, we may collect the following personal information:

PayID Identifier (e.g. mobile number, email address, ABN)
Linked account details (account name, BSB, and account number)
Contact details (name, phone number, email address)
Identity verification documents (where required)
Transaction metadata (e.g. payment reference, time/date of transaction)
3. How We Collect Your Information
We may collect this information:

Directly from you during registration or account setup
From financial institutions or payment service providers as part of the PayID linking process
When you contact us for support or queries
Through your use of our products, services, or website
4. Purpose of Collection and Use
We collect and use your personal information to:

Register and verify your PayID
Enable payments to and from your PayID
Display limited PayID information to payers for confirmation purposes
Comply with legal obligations (e.g. AML/CTF laws)
Provide customer service and support
Monitor and improve our services
Prevent fraud and security threats
5. Disclosure of Your Information
We may disclose your information to:

NPP Australia Ltd and its affiliates
Financial institutions and payment providers
Third-party service providers that help us deliver our services
Government agencies and regulators (if required by law)
Other parties with your consent or where authorised by law
We do not sell or rent your personal information to third parties for marketing purposes.

6. Storage and Security of Your Data
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

Secure data storage systems
Encryption of data in transit and at rest
Access controls and authentication protocols
Staff training and confidentiality agreements
7. Accessing and Correcting Your Information
You have the right to access and request correction of your personal information. To do so, please contact us

8. Overseas Disclosure
We may store or process some information with trusted service providers located overseas. Where we do, we ensure such providers comply with Australian privacy laws or are subject to comparable data protection laws.

9. Complaints
If you believe we have breached your privacy rights under the Privacy Act or APPs, please contact us. We will respond promptly to resolve your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au
Phone: 1300 363 992

10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the effective date.